Cancellations, Re-bookings and Postponements
Notification of cancellation, re-bookings or postponements must be received in writing by email. The following sliding scale applies if received in less than 14 working days prior to the scheduled start date of the course.
Notice Period Cancellation - Re-booking Fee
- Within 7 to 14 working days - 30%
- Within 5 to 7 working days - 75%
- Less than 3* working days - 100%
*Also applies to delegates who fail to arrive on the day.
Delegate Cancellations, Re-bookings or Substitutions
Any fees already paid will be credited, less the cancellation or re-booking fees due, and may be used against another BlueMagnet course within six months from the date of payment. No cancellation fees will apply in the event that a substitute has been booked by the delegate or his/her Company. BlueMagnet does not provide refunds for cancellations, re-bookings or postponements.
BlueMagnet Cancellation, Postponements or Changes
BlueMagnet reserves the right to cancel or reschedule a course that fails to attract sufficient delegates. BlueMagnet also reserves the right to make changes to course schedules or location (within 30km) at its discretion. In either case, the delegate will be advised at least two working days in advance via email and/or telephonically.
In the event that BlueMagnet cancels or reschedules a course, payments received at the date of cancellation will be credited in full towards a future BlueMagnet course and must be utilised within six months from the date of payment where after, the credit shall automatically be forfeited.
